Forward the complaint.
Get your company’s Arbitraize address. Forward a complaint for private analysis, or add it in CC to a permitted exchange.
YOUR POSITION. PROPERLY SUPPORTED.
Push back with
a stronger
case.
Forward a difficult complaint. Arbitraize tests the demand against the correspondence, your evidence and available company context, then prepares a firm response your team can stand behind. You control what goes out.
From $89 / month · Payment method required · Cancel anytime
THE COMPLAINT 01
“The battery failed.
I want a full refund.”
A claim to examineYOUR RESPONSE 02
↗
Your position.
Backed by the record.
✓ Evidence checked
✓ Counterarguments considered
✓ Ready for your review
FICTIONAL COMPLAINT EXAMPLE
Strong complaints deserve
strong thinking.
A convincing email doesn’t make every demand correct. Arbitraize examines both sides, identifies what the evidence supports, and helps you communicate a defensible company position.
LESS BACK AND FORTH
From inbox
to a clear response.
No customer portal. No new process for your customer. Start with the complaint already in your inbox.
Understand the position.
Inspect the reconstructed customer argument, your defence, the evidence, and an impartial AI assessment. See what remains uncertain.
Reply with conviction.
Review a company focused draft. Approve it yourself, or authorize automatic replies within explicit rules. Pause whenever you need to.
FICTIONAL EXAMPLE · REFURBISHED LAPTOP
See what holds up.
And what is missing.
All documents and outcomes in this example are invented to explain the workflow.
A battery fault.
An unresolved remedy.
A dated order and battery diagnostic support the complaint. The company offers a repair route. The sales terms that applied to the order still need to be confirmed.
Missing: applicable terms and repair historyBoth arguments.
A considered position.
Attacker: The diagnostic supports a real fault. This is an internal reconstruction from the correspondence.
Defendant: The company has not had a chance to inspect the device or offer its documented repair route.
Ruler: The fault has support. The correct remedy remains unresolved. Do not claim there are no refund rights on this record.
A clear next step.
Thank you for the diagnostic and order details. We can see the battery issue needs attention. We would like to inspect the device and arrange the repair process described in our policy. Please confirm whether this unit has already been sent for repair. We will check the terms that applied to your order before giving you a final answer on the refund request.
CX reviews before sendingBUILT FOR THE PERSON HANDLING IT
Firm when supported.
Honest when it isn’t.
The response is on your side. The assessment stays impartial. If the record doesn’t support a defence, you see that clearly before deciding how to respond.
STRAIGHTFORWARD PRICING
One complaint.
One case.
Follow ups are part of the same case. Spam, duplicate events, and failed processing do not count.
$89/ month
10 cases included
$9 per additional case
- Evidence and argument review
- Company focused response drafts
- Approval or authorized automatic replies
$249/ month
30 cases included
$7 per additional case
- Evidence and argument review
- Company focused response drafts
- Approval or authorized automatic replies
More cases.
Your requirements.
Discuss volume, operational controls, and your team’s needs.
Let’s talk ↗Seven day trial with your selected plan’s case allowance. Payment method required. New assessments pause when the trial allowance is used. The monthly allowance resets when paid service starts. A case counts when its first usable assessment is delivered. Prices are in USD and exclude applicable tax.
A FEW USEFUL ANSWERS
Before you begin.
Do customers need an account?
No. Your team uses Arbitraize; customers continue by email.
Does a forward send a reply to the customer?
No. A forward opens a private case for your team. An external reply needs your approval or an active company rule for that case.
Will Arbitraize always argue against the customer?
The outgoing draft makes your strongest supported case. The internal assessment can still find that the customer is right, partly right, or that the evidence is insufficient. Your team chooses the next action.
Can I stop an automatic reply?
Pause the case in the dashboard. An observed reply from your team also stops a pending automatic message. A message already sent cannot be recalled, and replies that omit Arbitraize cannot be observed.
Is the assessment legal advice or a binding decision?
No. It is an AI assessment to help your team handle a disagreement. It does not bind either party or move money. Material uncertainty and sensitive cases require review.